Technician was scheduled between noon and 4 PM. He...

Technician was scheduled between noon and 4 PM. He showed up 7 PM even without sorry. I was calling multiple time customer service. They had really horrible attitude. Technician showed up 3 hours late without any tools. All he had was his cell phone. He spend max 2 minutes in apartment. He touch AC with hand turned ON/OFF breakers and told me that my A/C unit is OK and it is a building problem. I called him 3 times and I called 3 times customer service asking for service report and invoice. I never got it. 24 hours I called different A/C company. They were very professional. Technician fix the problem in 10 minutes and my A/C is running great. HORRIBLE EXPERIANCE! HORRIBLE CUSTOMER SERVICE! I am asking for my money back.