99 Compass Point Way # 301

99 Compass Point Way # 301
After we had already booked our rental and paid half the cost we were informed that the HOA instituted a rule allowing only rental bikes on the property, even though bikes were initially included with the condo. I spoke with several employees of 360 Blue (Nick, Candice, and Allison) and got varying stories with each person. I was told that the bike racks at Compass Point were removed (they weren t), that renters could not keep bikes there overnight (they did), that they only allowed certain companies to have bikes there (they don t and many people had their personal bikes outside the entire week), and that 360 could not provide bikes for Compass Point (there were 360 bikes there every day and overnight).

I asked them to compensated the cost of rental bikes and was told no, but they would be happy to send a list of local bike rental companies., costing us an additional $260. I understand that there was no additional charge for the bikes that were originally included, but it was a big selling point to us and something that could have easily been rectified.

4 days before we were schedule to arrive at Watersound we received an email informing us that the HOA approved for the roof of our building and the building next to us to be replaced during our stay. We wanted more clarification on the scope of the project and its impact on our 3rd floor rental unit. I immediately emailed back with my concerns and never received a reply. My husband called and spoke with another agent about our concerns who promised to get back with us and never did. We spoke to several 360 employees trying to get a better understanding of the situation and what our options were (moving to another space, switching to a different week, a credit to be used later, or compensation for having a vacation in a construction zone) and were basically told we had no other options and to just hope that it wouldn t be as bad as it sounded when we arrived.

When we arrived there was construction material, a dumpster, and trailer parked in front of the building taking up all of the parking spaces. Looking out the windows of our condo was a view of workers, equipment, and materials on our building, the building next to us, the ground, and parking lot. The construction began earlier than stated in the original email referenced above and continued until almost 6pm at night. There were nails and debris on our balcony and debris hung off of the balconies and trees surrounding our unit. I would see residents in other units pulling strips of roofing materials off of their balconies and throwing them to the ground. The walkways and exterior stairs surrounding our unit had nails all over the ground.

360 offered to send housekeeping to clean off the balcony, but at that point did not feel comfortable having representatives in our unit while we were there.

I understand that the some of these situations were out of their control, but it wouldn't have taken much to make this a little better. My husband and I spoke with several employees regarding the bicycles and the construction project and all of them were very sympathetic to our situation, but aside from apologies no one had an actual solution that wouldn t require us spending even more money (renting bikes or canceling our trip). The 360 team is extremely adept and skilled at listening to your problems and saying that they will get back with you to get you off the phone and then never hearing back from them. When I was interested in booking excursions or adding amenities I was quick to get a response, but when there was a problem I was met with silence or half-hearted apologies. Once 360 Blue received our full payment they did not care at all about whether or not their customers were satisfied or taken care of.

We fulfilled our obligation by paying in full for an ocean view condo with bikes included that we would leave in the condition that we found it. As a management company, your obligation was to ensure that we received the amenities we signed up for. 360 Blue failed.