Brooke Jones

Review of Embassy Suites West Palm Beach

Just HORRIBLE... Everything about the stay was no ...

Just HORRIBLE... Everything about the stay was no good. First off, A/C in my room did not work properly. Room was so hot. Entire corner of the room was soaked in water. The carpet was so wet and smelled horrible. Got up in the morning to have breakfast downstairs and found mold on my danish halfway through eating it. All this and the front desk manager only wants to offer me 25% off my night's stay. She was also rude and seemed that she wanted me to keep quiet about the mold. How about removing the food to make sure no one else eats it???? Just completely disgusting. Next up, after the mold incident I return to my room, only to find a rude housekeeper. She was upset that I was in my room and asked me "are you getting out?" Meanwhile, we are still an hour away from checkout. She proceeds to give me dirty looks after I tell her not yet and calls her supervisor to complain about me being in my room that I just paid to stay in. Also, watched her not even change the sheets (that my 3 year old soiled last night). Just pulled the comforter over and tried to make it look nice. Front desk again does not care to make any of this right. Rude and disgusting! Definitely will never stay at this hotel or probably never any other Hilton after this experience. So glad I only stayed one night and didn't have to deal with more than that. DON'T STAY HERE!!!!!!!!!!!!!