Joyce Kim

Review of Noritz America

So far, absolutely infuriating. Unwilling to assis...

So far, absolutely infuriating. Unwilling to assist any homeowner who has their product with any issues that arise regardless of warranty standing. They never guarantee operation regardless of how much money you pool into fixing their unreliable product. I had a heater break down and hired a technician to come, he replaced a lot of parts, said that it might work it might not, and left. Then he called back saying that we might have to clean the it and offered a charge which we went right ahead and refused. He called again later on saying that he would do it for a cheaper charge but it was still too expensive, making the repair cost for this dysfunctional unit closer to a grand. I'm still trying to settle the matter with Noritz. Absolutely infuriating. Their customer service is rotten, the only thing going for them is that they actually have a customer service.