Ehhh the software works, but the support and rec...

Ehhh the software works, but the support and recover process is terrible. They are masters at creating obstacles between you and your desired end result.

1. To download recovery media they want license key. REALLY?
2. After figuring that out I need to install software to create the recovery environment. REALLY?
3. If that wasn t enough, I have to install Windows features to support the creation of the recovery media.
4. Once done installing, then I have to create the recovery bootable media (why can t you just give me this in a download and skip all that?)
5. Now I have to install the ISO onto a USB drive
6. I called support, forced me to create a ticket on their website FIRST, because this is easier for them not me.

All in all, it s all about them and not customer experience.

Here is my process with Acronis:
1. Download ISO and save to USB.
2. Boot to USB, click recover, point to NAS with Image.
3. Device is restored.

I m on a time crunch helping a new customer who s old IT provider set this up, and I m now at 7% waiting for the 2GB of Windows feature to finish downloading just so I can build the recovery ISO. As a managed IT provider you must have all 3, speed, support, and reliability. This process so far is 0/2, and TBD if recovery will work.