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Beware of online shopping with M&S. They use Royal...

Beware of online shopping with M&S. They use Royal Mail for deliveries and for the 2nd time .... Royal Mail have fraudulently said that the items have been delivered when they have not. I have tried to contact Royal Mail directly but they have hidden all useful telephone numbers to stop people calling and the website literally sends you around in circles. The web chat function is the worst I have ever used because no matter how you answer a question it loops you around to 'can't help you'.

I tried to pick up the issue with M&S by emailing, and using their chat function and have still not received a reply.

As this is the 2nd time, I am confident that M&S know there is an issue with Royal Mail/Parcelforce and are permitting what is theft.

The level of stress that this has caused is not acceptable.

Just go elsewhere.

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