Purchased a part that was defective. The part came...

Purchased a part that was defective. The part came with an unprotected metal finish also. The surface was painted before install. The part was defective and they would not give credit for the part because it was painted. 49000 mile jaguar brake booster. It deserved paint and the job took 6 hours to do. Beware of corporate policy. I own 2 shops and this taught me a lesson. Broke my own rule. Never buy from the Internet.After my second request I received a much deserved credit. I am grateful with concern.