Ashley Sheridan

Review of Trinity health of new england

(West Hartford location) The doctors are okay. The...

(West Hartford location) The doctors are okay. The staff is not. I ve been waiting TEN DAYS for a prescription refill on a life-threatening, chronic condition. The pharmacy has been calling their office daily with nothing happening. When I finally called them directly, they hemmed and hawed and said they d look into it.
This is not the first time something like this has happened. They will never contact you if there is a problem; they wait until you call them to see what the heck is going on and then shame you for not calling them sooner. Doctors leave and they don t inform their patients. Medications don t get refilled, appointments are cancelled, referrals never get sent. All of it, apparently, the patients fault.