Zero stars if I could. Didn't mail me a bill. Wh...

Zero stars if I could. Didn't mail me a bill. When I received next month's bill I immediately paid it including the past due amount. When I phoned to complain that I hadn't received bill, I suffered through ignorant and uneducated person who had no idea what I was referencing. I asked to be connected to supervisor and she refused. I phoned back and requested supervisor again: was placed on hold for extended period, told she was connecting me to supervisor, and then I was cut off. This is the problem with our system here in the United States: we have private utilities that exert a monopoly. We have no choice but to deal with them even though their customer service consists of uneducated and entirely incapable individuals who don't know and DON"T CARE. There are no standards. There are no consequences. And what recourse do we have? Answer: move to a city with a different demographic. Of which there are increasingly few.