Ilya Alimov

Review of St Regis Hotel resort & spa Bo...

Nice hotel, perfectly maintained grounds, food is ...

Nice hotel, perfectly maintained grounds, food is about the best you can get in the world (although pricey). All staff are extremely friendly. In fact we didn't have a single bad staff interaction. Snorkeling off the west side villas of the island was great. Management and staff fail to follow through on service. I raised a few very minor issues during my stay, the issues were relayed to the manager but they weren't addressed until we were departing the resort. Not a great way to end the stay. Some minor issues that need to be addressed immediately: all bicycles had flat tires. It was hard to find (and keep) a bike that was in good shape (although bikes didn't have any issues other than tire pressure). At one point we actually asked for a pump and it took them 5 minutes to find it and they just watched us pump up the tires on the bikes that were promptly stolen from us after we parked them in communal parking. It would be nice if bikes could be assigned the way they are at some other resorts. The billiards equipment was unusable, requiring just minor maintenance, but the neglect was obvious.