Beautiful hotel with great service, however, the ...

Beautiful hotel with great service, however, the beds were terrible. There's a wooden 1 inch board under the mattresses and this caused such a big problem in having a great night sleep. I couldn't wait to come home. I had such back pain and side pains every morning. We spent so much money on this hotel that they should be more considerate and replace those mattresses for all the guests who stay here.

For this reason alone I gave it a 2 star. Once they decide to change this then it would definitely be a 5 star hotel.