I recently booked a kayaking trip through their we...

I recently booked a kayaking trip through their website and had a mixed experience. The website was easy to navigate and had plenty of options for different trips 🚣‍♂️. However, I found the booking process to be a bit confusing and had to reach out to customer service for clarification. The trip itself was enjoyable and the guide was knowledgeable, but I expected a bit more in terms of equipment quality. Overall, it was an average experience. I appreciate the effort they put into providing diverse trip choices, but there are some areas that could use improvement to enhance the overall customer experience.