Paul P.

Review of Buff Whelan Chevrolet

THE GOOD: I recently took my Camaro ZL1 here for s...

THE GOOD: I recently took my Camaro ZL1 here for service on the supercharger. My service advisor was great, and very easy to work with. I was able to get a loaner vehicle, which was also helpful, as the car ended up staying for a week. After I got the call that the car was ready, I went to pick it up and was happy to hear that there were no charges for the repairs.
THE BAD: When I got in the car, I noticed that the wires for my dash camera were hanging down from the headliner (I ran the power wires through the headliner), and that the camera itself was out of position. Moreover, the key fob receiver, which is a little black box stuck on the top of the windshield (see picture), was hanging from the wire it was connected to. I also noticed that someone had placed two small strips of 3m double sided tape on the windshield where the receiver was supposed to go - I imagine this was in an attempt to get the key fob box to stick back to the windshield after it was ripped down. What I believe happened, is that someone unplugged the dash camera and ended up pulling the power wire, which was routed around the key fob receiver and then up through headliner, thereby causing the receiver to become separated from the windshield. Because I was running late for work, I did not go back into the dealership to address the issue immediately, and figured I would call them back later to discuss the issue. When I got home later that day, I pulled the memory card from my dash cam to review it, only to find out that there weren't any recordings during the time the car was at the dealership. Keep in mind that the dash cam automatically starts to record whenever the car is turned on. Moreover, when I had a closer look at the dash cam itself, there were a bunch of greasy markings/prints on it. Needless to say, I was a bit frustrated at this point, as it appeared that someone at the dealership had messed with the dash cam while it was in for service. Now I'm wondering if someone drove the car and beat on it, and didn't want the dash cam on to witness it. I called the service adviser, who was very receptive to my concerns, but was ultimately told me (after a few days) that the service tech said he didn't touch the camera, and that they would have no reason to be messing around with the key fob receiver, or the wires for the dash cam. I agreed that the tech would have no reason to mess with that stuff; but it didn't change the fact that the dash cam power wire was hanging down from the headliner, there were no recordings on the memory card, the keyfob box was hanging down, and that someone had put 3M double sided tape on my windshield in a poor attempt to secure the keyfob receiver back to the windshield.

In the end, I'm just very disappointing with, what appears to be, someone at the dealership messing around with my dash cam, and not knowing how my car was treated/driven while at the dealership. While I fully expect auto techs to drive my car in order to diagnose issues and confirm that the repairs were successful, I would hope that they would do so in a manner that would not necessitate disabling a dash cam in order to do so. If I was faced with a situation where there simply wasn't any recordings on the camera, I might be able to accept the position that there was possibly a technical glitch with the camera itself (a first for me). However, the lack of recordings, combined with the power wire hanging down, the keyfob receiver hanging off the windshield, and the failed attempt to repair the issue with the double sided tape - is simply too much to overlook.

Given this experience, I will not not be taking any of my vehicles here to be serviced in the future.