We identified the car we wanted on-line, called th...

We identified the car we wanted on-line, called the carmax to have them hold the car, got our own financing through our bank and walked into buy the car at our set appointment time. There was no 'selling', no hassle, we had to be the easiest customers on the planet. Long story short, after sitting there for hours doing the paperwork, they called once we got home to tell us they had made a paperwork mistake we had to come all the way back out (1.5 hours) and bring the car. The car had to be 'unsold' to us and 'resold' to us, new plates issued and it took me another 4 hours of sitting and waiting. unreal. And the manager told me 'it was a great learning experience for the inexperienced sales person'. Wish it had not been at my expense.