Angela Nelson

Review of Beaverton Honda

UPDATE: The only service I received here was a fai...

UPDATE: The only service I received here was a fail, and it could have totaled my car. I took my car to another dealership across town for a quote on some work. They found what appeared to be a massive oil leak. When they cleaned up the oil under my car, they found that the gasket was loose. Their guess was that my last oil change (at Bob Lanphere's) hadn't been properly completed, leaving gaskets partially unscrewed to leak oil all over my car. I'm lucky the engine didn't seize.

Waited in line for nearly an hour before being acknowledged, despite scheduling an oil change. When I flagged someone down, she told me there was no way to process cars in the order they were received. There's really gotta be a better way.
Waited another 90 minutes for them to complete the oil change. When the car was returned to me, they had washed it (sweet!), but failed to roll up the windows (not fun!) and left the weather strip flopped over the side of my car.
I informed the manager of my experience, but was unable to connect with him by phone and only received a brief email saying he'd call me. When I showed up at the dealership to pick up my car after the repair, it was like he was avoiding me. I never heard from him after that. I was ready to fix things and hoping for an apology at the bare minimum, but was super disappointed in the timing and service.
I have a few other things I'd like taken care of, but I'd rather drive to Gresham than deal with this again.
Should you opt to schedule an appointment here, be aware of busy times and don't bank on their time estimates.