Lewis Thompson

Review of Saint Luke's Health System - S...

Very rude, condescending medical staff (both docto...

Very rude, condescending medical staff (both doctors and nurses). Many of the ward night nurses hide and sleep during their shifts and become very resentful when you ask them to do their jobs. They then put you on the "Problem Visitor List", which they will deny ever having. This hospital suffers from a "Snob Complex." It believes that it is superior to all of the other hospitals in the KC Area. It is not. If the staff believes that you are somebody who is wealthy or important they will trip over themselves to serve you. If they believe that you are not, they will treat you with rudeness and neglect.
A couple of years ago I took my mother for an Outpatient ENT Appointment, in order to have her ears cleaned out and her hearing checked. After being kept waiting for almost two hours, a Doctor entered the examining room and, never even having introduced himself or asking why my mother was there, stated, "Does she need a hearing aid?" I said that she needed her ears cleaned first and then that could be determined. He barked at me, "Stay here." He returned with my mother 5 minutes later and declared, "We're Done." He then walked out the door. I then realized that my mother had not been to visit a medical doctor but, rather, a Hearing Aid Salesman.