Review of The Cleaning Authority - Markham

4 years ago

0 STARS!!

0 STARS!!
I have had their service for 3 + years now - have made several complaints to them but didn't terminate my account because I mostly dealt with Mike and he's a fairly reasonable person. The 2-3 times I have interacted with the other co-owner Angela, I must say this - she is the most arrogant service provider I have had to converse with.
Every time I complained,(so far once every few months) I sent them clear pictures of how the house was not cleaned (especially if I leave the key for the cleaners and am not home). Then I have to make sure I am able to stay home for them to come do a redo - waste of my time and no, they don't pay me back for my time or give me discount for not cleaning properly!
Most of their cleaners are chain smokers, they smoke right outside the house before entering. When they come in, they leave that disgusting smoke smell in my entire house - multiple times I had requested them to give me one team so I know who is coming and that I am not okay with smokers entering my house - they don't understand that so I had to finally tell them that my kid suffers from asthma so they cannot send smokers.
I had two teams that were always good - they leave because obviously they also don't like arrogance in their boss.
But this last incident was the final straw. My husband was home and they didn't clean anything. They literally have to clean 1 master bedroom with washroom upstairs and a family room, kitchen, half washroom and the laundry room downstairs. They were rushing throughout the clean - broke my wax warmer, one cleaner forgot her shoes in my house, they left their cleaning cloths all around the house and they did not clean anything. The carpet in my room was not vacuumed instead their vacuums left rubber marks on my carpet. The counter tops in my washroom and the floors were not vacuumed or mopped.
There was so much dust on my side tables and all my windows. I sent them an email with pictures - Angela calls me for a redo - at this time I have already cleaned my house because I had guest coming on the weekend. I ask her if I am going to be charged for this 'uncleaned' clean and she arrogantly says 'Yes , of course. We are offering you a redo'. Are you kidding me? She talks as if she is doing a big favour for me. Ridiculous ! It is stressful to work with their company.
DO NOT HIRE THEM! I highly recommend finding a better cleaning company. They obviously don't care about loyal customers or cleaning houses professionally.