Brought an S550 in for my first B check. I was ke...

Brought an S550 in for my first B check. I was kept waiting for twenty minutes before anyone took care of me. Two cars after I came in were waited on first.

Geoffrey Wasteneys breezed through a list of items advising it would come to $900+. No idea what he was talking about, but I did sign off on it..

Waited another twenty minutes for a loaner.

When I came in to pick up the car, I had to wait thirty minutes while Mr. Wasteneys took care of another customer who he apparently knew personally. Lots of chit chat while I sat around.

When I reviewed the final invoice I become aware, for the first time, the I was being charged over $150 for windshield wipers. The car is two years old with less that 10,000 miles. I was advised it was "recommended". I never had the opportunity to agree to replace perfectly almost knew windshield wipers. I felt I was had!

Finally, I waited another thirty minutes to get my car brought around after I paid for it. I was told "sorry", but no one told them to bring it until five minters earlier.