With a great disappointment I have to share the ex...

With a great disappointment I have to share the experience with the La Scala customer approach.

I booked premium tickets for the box for March 2020. Due to the COVID-19 situation the performance was cancelled. Understandable.

We have asked for monetary refund as we did not plan visit any sooner. Since that request, a lengthy, extremely unprofessional process (if any) started.

Until this very day (December 2020) I have not received the refund.

I had to send over 40 follow up emails and received exactly 3 responses to resend my request. When I called the customer line, a lady said she is not able to help and simply hung up the phone on me.

As much as I understand the whole situation is difficult, the behavior of such a landmark cultural estate is unprecedented and great shame.

Whoever is responsible for customer care, shall question his position.

Due to this, we do not recommend to purchase any tickets in advance unless you are 100% sure the performance will take place. Otherwise be ready that you might lose your money.

In our case, to this day, the La Scala holds 500 EUR for performance which never happened and does not respond to our emails to process the refund.