Sean Grima

Review of TheHopkinsGroup

Lorena D'Amico

Lorena D'Amico
Hi Michael,
I am writing this e-mail in relation to Lorena D'Amico:
I first came across Lorena due to a problem that had not been dealt with at 46 Robin Ave Norlane for over ten weeks in which the person who should have been looking after me in Joanne even responded with the comment I don t read my e-mails . Lorena contacted me and said she would deal with this and the problem was dealt within a week.

Firstly unlike others I had previously dealt with Lorena was prompt in all her dealings with me and in fact I felt at ease and chose to deal with her from then on. Lorena is able to create a great rapport with people and is only interested in solutions and not just the problem, she has shown me incredible compassion and empathy and is an incredible people person. This has been particularly evident in the last three months when three gentleman took up residents in the house Rob, Jack & Bryce who are drug users and dealers. Two of which have serious assault charges against them one being with a weapon. In this period I had been exposed to drug use in the house, having my belongings and food stolen, being threatened with a knife among many other things. Throughout this time Lorena was nothing but responsible, professional and deliberate in her dealings with me and I appreciated this as in this time I did not feel safe. Lorena displays great Leadership in her active listening, providing empathy and the ability to try to find a solution, she looks at things individually on a case by case basis and is not a robot quoting policy and procedures and has somewhat restored my faith in people.

Based on her last visit to the property it would be my recommendation that nobody go there alone as she was subjected to verbal abuse from Rob that was highly volatile and aggressive in which she was nothing but professional. She knocked on Jack and Bryce s door and they just refused to answer coming out after she had left. I suggest you be mindful of your duty of care towards your staff and know that the previous agent stepped away because of moral issues with the owner. Working in people & culture I train staff in conflict resolution among other things and risk assessment is a big part of this. Random drug tests and police checks mean you know what you are sending your staff into. I am happy to discuss this further and would happily support Lorena and any future endeavours and can be contacted on the details below.
Thank You