Sabrina M

Review of Wilderness Resort in Wisconsin...

This was our first stay in the Dells over 01-24/01...

This was our first stay in the Dells over 01-24/01-26 weekend. Our stay started off rocky with an unclean shower and a shower that was either way to hot or ice cold, making it impossible to shower ourselves let alone our kids. This was fixed by staff after two calls to the front and waiting. The Waterparks were a lot of fun, plenty to do for our family. The only downfall was how crowded it was and very limited chairs-table space. Arcades and go-carts were fun!

Sunday was going well until we went to get lunch and our car was vandalized in the parking lot. We had been parked over the line a bit as we parked in between two other vehicles the evening before and it was snowing therefore you could not see any lines. We met with security whom stated their cameras would not pick up that part of the parking lot and that they could not control their guests. I expressed my concern for the lack of overall security and safety in the parking lots with the amount of money we pay to stay here. No further resolution was offered or reimbursement for the troubles. For this I was quite taken back and very disappointed. For reference we were parked right outside of door 7, near the building. For this incident alone, I m not sure we ll be back. I m very disheartened.

I hope this helps make your future travel destination decision. The last thing we wanted to do was worry while on vacation.