Mark Allen

Review of Jim Norton Toyota

I have purchased 2 vehicles from Jim Norton Toyota...

I have purchased 2 vehicles from Jim Norton Toyota, one 8 years ago & one on 1/29/16. Plan on spending all day, it takes way too long to buy a vehicle. Second, usually you expect the pushy sales techniques to happen when selecting the vehicle. This was not the case.

When I was doing the financing, I was shown several add-on warranties/plans; (even though my vehicle had several manufacturer warranties) these plans were things like gap insurance, wheel and tire plans, etc. The techniques the finance people used to try to sell these to me were pushy and high-pressure to say the least. Many times I felt that my finance rate and approval were dependent upon how many of these additional plans I was willing to purchase. It felt like I was joining a Gym or at a Time-Share conference, very high pressure. I will not be back.

Another note: I caved & purchased the cheapest of the add-on warranty plans; now that I have received my title in the mail I will be calling the company & cancelling it. I am embarrassed that I bought something I did not want, and that I caved to these high pressure sales tactics & I will not let that happen again. It is unfortunate that people still practice these types of sales tactics.