First time I took the car in for service, they wer...

First time I took the car in for service, they were very prompt and thorough. This time I had to call to check up on the status. When the car was returned, the toll tag I had left in the console was missing and no one could find it so I had to cancel and get a new toll tag. Also, they "washed" the car but didn't do a very thorough job. The wheel wells were still dirty, the finish was spotty and the inside had not been vacuumed out.