Very Disappointed with customer service. I ordere...

Very Disappointed with customer service. I ordered a custom sofa 10 weeks ago and still have no information on the delivery. I have phoned several times and still no one has any answers for me. Thy keep telling me they will check with the manufacturer and get back to me.....I am still waiting!!! Surely, in this day and age they must have shipping information from their suppliers...As a person works in the home decor trade this is very poor service.