Springfield Country Club has really gone downhill ...

Springfield Country Club has really gone downhill recently. We ve had multiple events here in the past, including our rehearsal dinner, our wedding, and all 4 of my children s baptisms. We had our son s christening yesterday. I booked it through Laura. First, the elevator to the upstairs room was down, which wasn t helpful trying to get the baby s stroller up there or some of the older guests. Stuff happens though, and I would ve let that slide. However, it felt to me as we were in the room upstairs that we were simply forgotten about. The service was terrible from the get-go, and more than half of our guests left before dessert was served because everything moved along so slowly. I had chosen salmon and chicken, and some of my guests ordered salmon and were told they d have to wait 15 minutes. I tried to resolve the issue with management before I left and all they did was become defensive and tried to put the blame on me saying some of our guests arrived late. The management s attitude is the main reason I m writing about my experience. Take ownership of your mistakes, apologize and make things right. Don t try and blame the customer, especially a loyal, repeat customer. I will think twice before I book another event here, and you should too. It s not the same place it once was.