Daniel Cummings

Review of The Kapalua Villas

Came here with 9 people. We shared 3 rooms at the ...

Came here with 9 people. We shared 3 rooms at the Kapalua Villas. Two out of the 3 were very nice, but the third had roaches in it and many other issues. Management was able to give is a new room quickly. The shuttle service sucks, and the guys never showed up for the teens we had with us. This was after multiple attempts and phone calls. The Kapalua Villas customer service rep at the office was very rude and was lacking in basic customer service abilities. The rooms are right in the golf course, each with their own great views. I would not recommend coming here if you expect to be treated like a normal human being. You pay a lot to come here, noone should be treated with such disrespect. I would not recommend this place.