I had booked this room for my boyfriends birthday

I had booked this room for my boyfriends birthday
When I called I specifically asked for a skyline view room, the guy on the phone said multiple times "yes we have one" and when I asked for the floor number he just said "dont worry it's a premium room, it has a view" he refused to give me a floor number (which was weird because I work at a hotel.. I know how these things go and this was a red flag)
Once we arrived we ended up getting a 3rd floor room... after being confused and asking the front desk he said "sorry were all booked" which I understood that he cannot do anything but if i would have known that there was no veiw i would have booked somewhere else. They waited untill I arrived and had already paid to tell me they did not have any views left... FALSE ADVERTISEMENT if you ask me. When I told the guys at the front desk what happened he just shrugged and said "we arent really known for our veiws anyway.. I'm booked" which if you're anywhere in downtown Chicago you have a veiw regardless starting on the 14th floor and up... So we spent the night in a wonderful (not) 3rd floor alley view room..
Also my room did NOT have a mini fridge? It had a hole in the dresser where one would go but no fridge? We had to request for a fridge to be brought to our room which was weird and ended up being broken anyway... not to mention the room wasnt completely cleaned. You could tell the housekeeper cleaned it very quickly and carelessly.
I will NOT be staying here again. Once I went to check-out and request for a manager they told me the manager would have to call me so i left my phone number... it's been 5 days and still no call. Tried calling them after 48 hours after checking-out to only be told to call back Monday. Are customers not a priority here?