Sayfonh Whitfield

Review of Memorial Hermann Medical Group

I usually do not write reviews, but we (my husband...

I usually do not write reviews, but we (my husband and I) were so frustrated and disappointed with the lack or professionalism that was received by the er staff at this hospital, it was ridiculous! I do have to say that the lady that checked us in, the person that took my husband to get his ct, and the triage nurses was the only ones that cared about their patients (especially the triage nurse, she cared and understood that my husband as a weaker immune system from just have chemo the week before and did not want us back out in the waiting room, and had us wait in the back until they found us a "room", really a bay.) We went to that particular location (medical center) only after we were referred there after going to the urgent care center (we were told that there was an ent on call 24hrs, was not even seen by one), if we known that we were going to be treated the way we did and would not even be seen by the ent, we certainly would have gone to the Memorial City location where we know that we would be treated as a human that needed some medical attention and did not have to be there for a whole 7 hrs just to get some antibiotics basically. The nurse that was "treating" my husband acted as his situation was a joke and that he was there just for "drugs" like he is an addict or something. He is not a person to complain about pain, be he was in pain from an infection (again having a weaker immune system from having stage 4 lung cancer and just having chemo a week before). The second dr that saw us kept on asking if my husband was a diabetic and telling him no three times, came back about 20 mins later and said that he read the wrong chart... really? To top it all off, we were "kicked" out of our bay to the hallway for another patient that they know well (meaning he is a repeat patient that goes there for "drugs"). They (nurses) do not even pull the curtains all the way closed and I see this patient walk over to the trash can in the bay to urinate more than once and they were oblivious to it all, so needless to say, we were so glad to be out of there and will not be returning if we have a choice.