The hotel was nice and the valets and front office...

The hotel was nice and the valets and front office staff was very helpful. Huge + was that we got 2 bottles of Vos water in our room every day at no additional cost and the Wi-Fi was free (altho it didn't work very well and was a pain to log onto every day).

The huge downfall was the housekeeping. One night I came to find that they did not change the sheets on my daughter's bed which were full of sand from the beach, instead they just made her bed and pretended that it was clean.... Another night I called to ask for towels and it took one more call and an hour and a half for them to be delivered.. I do give the front desk staff credit though because when I voiced my concerns they removed one night of valet fees - so at least they tried to turn the experience into a positive.