SweetHome Chicago

Review of Chateau Hotel & Conference Cen...

ABSOLUTELY UNPROFESSIONAL!! This hotel is a joke a...

ABSOLUTELY UNPROFESSIONAL!! This hotel is a joke and an insult to the hospitality industry! The children they have running this place are rude, uneducated and downright snobby! I have tried twice to book a room at this MOTEL and have been told that they will not honor their 10% off code which is advertised on their homepage as soon as you click on the website. By the way it tells you to call the hotel I mean MOTEL. This is word for word from their site - ASK FOR CODE HOTD FOR 10% OFF OUR BEST AVAILABLE RATE ON THE ROOM TYPE YOU CHOOSE. CALL TODAY. I did call today and the little girl who answered the phone was rude and stuck up, refused to honor their special on their site WHICH TELLS YOU TO CALL THEM!!!!!!! She would also not honor my AAA discount which I pay good money for. When I asked to speak with a manager she said that there is not one in until MONDAY?? ARE YOU SERIOUS?? Name one establishment that does not have a manager on duty during a weekend!! WOW! What have we come to when a crappy motel doesn't want people's business?? This place is outdated, stuffy and extremely unaccommodating! Please everyone spend your hard earned money anywhere but here and go somewhere who will appreciate your business and treat you with respect! I travel frequently and have a degree in Travel & Tourism Hospitality and am appalled how these people are staining our industry. The Chateau in Bloomington, il looks like a hotel on the outside but has the look, feel and attitude of a motel that you see near truck stops. So please hear me and run far away from this overpriced unaccommodating super 8 in disguise!