Aneta M.

Review of Dolina Charlotty Resort & SPA

We spent this year's Christmas with my husband in ...

We spent this year's Christmas with my husband in Dolina Charlotty and we are not satisfied with our choice ... We will probably not return to this hotel anymore.
Substantiation:
Apartment:
- mostly cold in the rooms - at our request, we and our family (from another room) received additional duvets.
Farelki in the rooms, so that the guests can warm themselves :) I have not met this anywhere :)
- it is not possible to watch TV from the bed - the TV is only in the living area,
- dirty cover on the bed - crumbs of food replaced on the armchair at our request,
- the smell of cigarettes in the bathroom - we received an air freshener on request,
- no help / interest from the reception - in order to get an answer to our questions / requests, we had to personally ask if anything was known about our matters,
- toilet cover container empty - on request for refilling - answer that there is no (why this container?) :)
- lack of basic hotel toolkits - including tissues, according to the reception there are no, we asked a nice maid - it turned out that they are :)
- broken armchair and shelf in the wardrobe in the apartment (repaired on request - you can unpack :))
- in the restaurant we quite often came across an unwashed (fat) plate :(
- during the Christmas Eve we asked for plates and cutlery to be changed - as it turned out (information from the waiter) they are per person and implicitly - we eat on our dirty ones. The dishes were getting cold and we were waiting without plates and cutlery, constantly asking for them. Then we consumed cold foods,
- we didn't like the food very much :( With some exceptions. But generally not tasty,
- the promised bonfire in the holiday package - we did not live to see it (I suppose it was included in the price - it did not take place, the price difference was not returned, but we did not ask for it either); we feel only a bit misled - because it was supposed to be a nice attraction,
- cold water in the pool - probably the coldest in which we had the opportunity to swim in hotels - the Baltic Sea :) And in December it would be useful to heat the water, in summer it might be something else,
- we asked to contact the manager / management - they were supposed to contact us, we didn't get to the end of our stay.
Pros so that there is no:
- kindest maid,
- the same lady from pancakes,
- free parking,
- in summer too much greenery around :)
- large terrace,
- a nice sweet Christmas surprise for the guest in the room :)
If we knew, we wouldn't have come to this place. But we don't know, until we try ourselves - only the money spent is a regret ... I leave the decision to potential clients. Above are our subjective feelings, meticulously written down during our stay on the spot.
I greet other dissatisfied with Christmas, because I can see that the opinions have already circulated :)