so many negative surprises.

so many negative surprises.
- parking is an extra.charge
- booked a.room for a family trip.but told.me my kid need to pay for breakfast? even the reception said they have sort it out for me. doesnt seem different teams are communicating.
- booked for swimming pool but claiming i have cancelled it which is not true and subsequently say I booked.for 6 but turn up at 7, but failed to realise.it is their print out which was wrong.