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Danny Nguyen

4 years ago

I'm bumping this up to 3/5 because they did care e...

I'm bumping this up to 3/5 because they did care enough to reach out to me to address some issues.

The staff here truly are great and I believe they do try. Hotel is a great location for those wanting to be in the middle of all the tourist attractions and sights.

However, the stuff I wrote previously about the room quirks still stands and they really should follow the trends and get rid of this minibar system altogether. I can't imagine it's that much of a profit center vs the dissatisfaction it causes as reviewing the charges is one of the last interactions you have with the hotel.

The Marriott/Starwood merger is proving to be a disappointment for me personally in that I'm seeing less and less reason to be loyal to the brand and attain status every year anymore. If hotels like this one just adhere to just the bare minimum when it comes to brand standards there really isn't much to write home about when it comes to hotel status. I picked this property because it was part of the Marriott/SPG chain and paid more than H10 or Bagues nearby which would've been my other choices.

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