Part 1

Part 1
This is my first Super Bowl Experience and obviously finding tickets were a premium and stressful to find the right seat at the right price while prices were climbing. I purchase almost all my secondary market tickets from Stubhub and try to avoid Ticketmaster as much as possible. Hidden service fees are the biggest annoyance in trying to buy tickets but I was happy with my price at Ticket City to Find a Zoned Lower corner Seat for under $3500. However I really was stressed that I could not pickup tickets until the day of the game and I did not know where the seats were but, I trusted TicketCity and found it semi convenient that I would pickup the tickets on gameday near the stadium. So, Saturday the day before the Super Bowl I get a call saying I need to pick up the ticket in Scottsdale that day and that the original gameday pickup location is not happening. This is semi upsetting because I didn't have a car and already was in downtown PHX and had plans most of the day with friends. So, I had to UBER to Scottsdale and pickup the ticket. Ryan was pleasant to deal with but, it sucked having to spend $40 on Uber rides to go pickup the ticket and then go back to PHX. But the actual issue when I looked up the seating chart on the ride back is that my seat was not a lower corner that I paid for but an Endzone seat which I could of got much cheaper during the time of purchase. I fully know that tickets were hard to get for the game and I can't return the ticket because I would not have a backup option. So, that really sucked. In the End did I get a ticket and got into the game, YES! Fully knowing that people that used other companies got nothing. Was it the seat I was hoping for when I purchased? NO! Did I like the way the ticket pickup was handled? Not at all

Part 2
I wrote the initial section before I went to bed the other night and also wrote that review for his company website feedback I received. So, when I wake up the next day I have 2 missed calls, a text and an email from the CEO of TicketCity Randy Cohen. I initially thought it could not be real and had to Google his name to see if it was a scam or something. So, while I am still trying to wake up that morning I call him back since it seemed really strange to get those messages. Well 1. This dude has a ton of energy and I thought I was talking to a recording for a second because the guy talked non stop for 5 minutes after he answered. 2. He was genuinely interested in resolving my situation and making sure I was happy with my experience.
I totally understand the situation TicketCity faced with the Super Bowl because I met at least 20 fans that bought tickets from unknown ticket dealers and didn't get into the game. So, I understood the problems his company faced with the ticket scarcity and not being able to get the zoned ticket I ordered in the exact spot.

1. He immediately refunded me my $40 Uber rides without even asking for the receipts.
2. He said he was going to give me some type of credit or gift card to address the seat issues but, really to give his company a second chance.
3. He wanted to do something special for me since he knows that I do a lot of solo adventure seeking and that I was planning to go to Austin sometime this year or next. He offered if I happened to be in Austin, stay with him if I chose , hang out, get some BBQ or see a ballgame if I wanted. Which really was quite amazing to hear this personal touch in trying to make a customer happy.
I worked for Nordstrom for 5 years and I always felt that was the last company that still truly cared about customer service and going above and beyond. (just Google the Nordstrom Urban Legend Alaskan tire story)

So of course I am going to take him up on the offer. At no time did he ask me to change my 3 star rating of TicketCity to 5 stars he was only focused on making sure he could make up my bad experience and I truly appreciated it.