Frank Koppke

Review of Wolters Reisen GmbH

We booked a holiday home because the partner's hom...

We booked a holiday home because the partner's homepage advertised a dog beach and said "vacation with dog".
On arrival we received the hotel plan, where it was also noted. This was also mentioned in the hotel folder stored in the holiday homes.

When we looked for it the next day we were told that it was still being built. We would certainly not have booked the house if we had known

Access to the lake was only possible through an unpaved exit.

The dog was undesirable in almost all facilities (barbecue area, beach restaurant). It was around the lake that we walked, everything was paved and there was no rubbish bin or a bench.
For that, 20 euros / night was definitely too expensive for the dog.

When we got back this would be reported immediately. In response you only got an unfriendly answer from customer service that they did not advertise it and therefore it was not a travel shortage.

I would have liked a little more customer-friendly behavior, since everyone assumes that if the holiday village advertises it, the tour operator has to stand for it. My complaint to the management also went unanswered. I definitely cannot recommend the organizer. In addition, my double payment for the dog has still not been reimbursed.