This is the first time i have experienced cheating...

This is the first time i have experienced cheating behaviour from an educational institute.
For an enrolment in they city campus evening session i have completed all the requirements and booked appointment for finalisation with the payment. At today's 1PM appointment the great gentleman in the admin office informed me that the option is not available anymore, filled out last week. If this is the case, they should have been informed me while talking on the phone 3 times within this week when i was booking my today's appointment, or even before. I keep mentioned my choice and preference clearly in my application. If this choice has been filled out, what was the necessity to waste my time with the test, whats the point of making it forward and deny at the last moment. Sorry is not an excuse all the time.

I am really got shocked, if people face cheating from an educational institute, how can we expect something good. Students will learn cheating from the very beginning from this kind of incidents. Still i can't believe myself how i become the victim. still trying to make myself understand it happened probably for the internal miscommunication of the authority which not supposed to be.
I will expect Box Hill management will get a good look into the situation people are facing and will try their best to improve and provide trustworthy information to the upcoming students.