Terrible company. I have been taking this medicat...

Terrible company. I have been taking this medication for over 13 years now and have never had such a difficult time getting my prescription. It was so bad this time that I ended up paying $330 out of pocket to avoid dealing with this company after spending countless hours on the phone with various representatives for over 2 weeks. Each representative I spoke with told me something completely different. At one point I was told everything was in process and I would be able to get my prescription later that day (a week and a half ago at this point). Another representative told me I needed a letter of medical necessity despite my provider already sending a prior authorization. She told me this was something in addition to the prior authorization (despite it having the same info?) while another representative told me it was the same thing. I then received a letter from the company saying a prior authorization was not required for my medication. When I called back about to inquire about this I was told to ignore the letter and that it was wrong. After a week of calls, I ran out of my prescription and was forced to pay out of pocket. While it was expensive I wish I would have done it earlier to avoid all the time I had wasted on the phone and time spent believing that it would be ready soon. I still have no idea what is going on with my prescription at this point since I have been told so many different things by each representative. What I do know is that this company will make false promises to follow up and lie repeatedly about when your prescription will be ready. Unbelievable how difficult it was to attempt to get a routine medication. Going forward I will continue to pay out of pocket to avoid dealing with this company and I will be contacting my HR department to add to the many complaints about their service. I can only hope that my company will switch providers soon.