In an emergency, not forthcoming with any assistan...

In an emergency, not forthcoming with any assistance for member to be cared for when caregiver had to be hospitalized. Took several weeks before phone calls were returned. Fought until 1 week before Fair hearing before attempting to offer a solution that was not feasable and months late. Did not have Rn review for 1 year! AND DONT BLAME COVID!
EVERYTHING COULD HAVE BEEN DONE VIA ZOOM AS IT WAS THE WEEK BEFORE THE FAIR HEARING. THEY HAVE BEEN NEGLIGENT.