Accepted referral for homecare within 24 hours of ...

Accepted referral for homecare within 24 hours of hospital d/c NEW patient on insulin 87 yo
No contact from them then when contacted the day nurse was suppose to come said NO VISIT scheduled due to staffing and unable to refer to another agency. Would give them no Stars & will be filing complaints with BBB & dept of health. She would be dead or diabetic coma ALLCARE guilty of elder neglect.