Pepboys of Carteret NJ.

Pepboys of Carteret NJ.
Absolutely disappointed. I went Sunday 5/19 to get AC checked out since it wasn t blowing hot air. Dropped off at 1pm. It was 6pm when I walked back to Pepboys to get car back since I hadn t received a call. I walk in and car had not been checked. Vladimir then takes car and has it diagnosed. Tells me it s emissions. Come back Tuesday at 6p . I come back Tuesday 5/21 but arrived late due to traffic. Since it was 7 by the time I arrived they said they didn t have time to fix issue but to return Friday 5/24 at 1pm. I told Vladimir I worked but that I would have my brother drop off the car for me. My brother shows promptly at 1pm. It was 7pm and I still hadn t received a call. I call at 7:11pm and am left on hold. Vladimir left at 6pm. My car wasn t checked or fixed... I then speak to Tyler who tries to rectify the situation. He tells me he will call me back In 20 minutes. He calls me in less than 20 minutes to tell me that in order to fix the situation they need the car for more than 30 minutes...... mind you- car was there since 1pm! I cannot blame Tyler because he tried to help by fixing it the next day but that would mean leaving my car overnight and not having a way to get to or from work Saturday. I am extremely frustrated since, as I expressed SEVERAL TIMES, the coming days were to be very hot and I didn t want to be stuck in any Memorial Day traffic in a hot car.
I ve been coming here for years to do my oil change. I will never come back. And had it just been a dispute about something minor, I wouldn t have written a review. However, I was there THREE times this week, to fix an AC SENSOR and have left my car there TWICE for 6+ hours and the only time it s been checked on is when I call or walk in and the car all of a sudden needs to be diagnosed again. A repair order was never even written up for me ANY of the times that I have walked in since Sunday. Diagnoses just being done with no paper trail. Seems suspicious but OKAY.
Was it the fact that I am a woman that they feel it s OK to brush off repairs for my car? Or the fact that I m Hispanic that I received basically NO HELP in getting this job done.