Melissa Chang

Review of Cerexa Inc.

Quick update to my original review: Umami reached ...

Quick update to my original review: Umami reached out to address my feedback and we will give it another shot soon. Hopefully I have better news to report after my next visit, but I was pleasantly surprised by their excellent customer service.

I've had great experiences at Umami in LA and SF, but this one seriously missed the mark. My fiance's burger looked and tasted like a frozen patty you buy in bulk at Costco and I accidentally ordered the Impossible Burger, which I did not realize was vegan. I wish they would have mentioned this on the menu or to me when I ordered it. Needless to say we were both disappointed. There's zero chance the Impossible Burger could pass for meat and it was not good either way. And the real burger was not good either. Hoping they turn the food around because they are in a nice space in a good location.