We transitioned our business accounts to Altabank ...

We transitioned our business accounts to Altabank in 2019, because they were supposedly more capable for business banking. After working with them for over a year, I have to share that our experience was extremely disappointing. In addition to being very disorganized (we can't even access our banking statements without contacting their offices). There are 3-4 people you will need to interface with to get ANYTHING done. If you want to send a wire, they require you to encode like 30 lines of data, and if it's not done perfectly, the wire won't be sent. They have a pin security feature, but the text validation often doesn't work, causing wires to not be sent. Their fee schedule on business banking has all kinds of tick tack fees, that are buried in a statement. Their online capabilities are extremely limited. We also had an extremely bad experience with our business line of credit. We were regularly given bad information by one of their VP's. We had to continually ask questions, because the information we were being given was incorrect. Basic information, such as payoff date, balance information was provided incorrectly. I was told our loan was over 30 days past due, when in fact it wasn't. We were given 30 days to pay a 6 figure balance off, which we did. In a seperate instance, we were applying for the PPP loan, and I was told by our lending VP that "they weren't offering it". Which is when I had to find another bank to process our application. I jumped through all the hoops with another lender and secured our PPP loan... Then two weeks later, our lending VP told me "he was sorry he couldn't call me back because he was too busy processing PPP applications." This is a small ball bank. I wouldn't bother with them. It will only be frustrating. They offer no apologies, and no improved service.