Priyanka Lata

Review of hyatt place pune

We booked this venue for Wedding purpose but the s...

We booked this venue for Wedding purpose but the service provided is not at all worth it. The hotel is possibly suited only for corporate events and not weddings. I say this because the service expected is not upto the mark.We were there for 3 days but there was absolutely no service provided to us. No room cleaning, no water bottles, no house keeping service for 3 whole days. We had to call the housekeeping multiple times just for a simple request. No towels were changed. The bedsheets were not replenished. Nothing. In top of this, the on duty Operations Manager was very very rude. Using veiled sarcastic comments while speaking to guests, passing personal remarks, speaking in loud and aggressive tone and not at all ready to listen are few of the challenges we faced with the Operations Manager at this property. There have been instance when we were told by the housekeeping team that there is no need for blankets and bedsheets since the room has been sanitized and we can directly sleep on the mattress. We likely had to struggle to get extra blanket and bedsheet for the third person since we had booked triple occupancy rooms. Go to this property only if you want to spoil your event.