Spencer Biggs

Review of Tristate Exteriors

Let's start from the beginning. I was to deploy ea...

Let's start from the beginning. I was to deploy early October so the project was signed and agreed upon to be done in September. Tri State Roofing waited until I called them to start in late September. They delayed even further until I was deployed because they knew they could take advantage of a deployed service members wife. Tri State sent a single worker over who decided some days was bring your wife and kid to work day was ok. Several corners were cut and not in the right direction ( yes a pun within a review) they then had a "close out inspector" (with parkisons disease) come and do caulking that was missed during the family day at work. Needless to say it looks like a guy with parkisons disease did the caulking through out the project now. They reused the same material for the belly band on the house that is 23 years old. There is still trash and construction debris in my yard almost 6 months after the project was "done" They up charged us $2200 dollars without proof of what was damaged and what needed to be replaced. There are bowed, gaps, misplaced, miss cut areas through out the siding all over my house. I am embarrassed to live here now and can't even face my neighbors. Tristate took advantage of a deployed service members wife to make a quick buck and now that I have returned from sea Josh Nancarrow aka their "Operations Manager" said he was gonna make it right after I drove 45 minutes to their office to let them know i was back from deployment and they were going to fix their mistake. Josh Nancarrow sent his lead inspector "Al" who showed up and apologized without looking me in the eye before he introduced himself. I can't believe the level of trash and disdain for a paying customer much less a deployed service member that you would make me come home to deal with this disaster. Josh promised to call after a meeting with the inspector which was Monday 15th of April and I have yet to hear from him. I'm just trying to get my house fixed so when the military tells me to move I can without major repairs and more out of pocket for myself. We paid them $42,300 for and embarrassment. If I wasn't deployed I doubt they would have gotten away with this disaster.

Update : after the home was finally repaired over a month and half I was promised half of the random upcharge back because they had no proof of why I was uncharged. Well its been over a year now and still haven't been paid. If you are considering using this company I would reconsider. Al is a great employee and I was and still am very satisfied with his work. I'll keep updating this until I get the money that was promised and that is owed to me.