Lyn Surwald

Review of PersonalizationMall.com

I am so sorry to leave this review. I have ordere...

I am so sorry to leave this review. I have ordered from this company a couple of times before with good results. They would not stand behind their product and sent me an ornament that literally looked like someone shot my grandfather. Very disturbing. I recently ordered some ornaments with my grandfather's picture on them for my mom, and her brothers after he passed away. It was to be a good remembrance each year. I received the ornaments and was appalled that the hole was placed directly in his head. I could not even fathom giving these to his children that were in the early stages of grieving their father. When I called customer service I was told it was my fault and "on the proof there is a blurred area that may contain the hole". I am so sorry but as a consumer, that repeatedly orders from a company with no complaints, this is not acceptable. If a company does not understand that their consumer may miss a line in their instructions, and also a company that has apparently no "proofing" and would send out a remembrance ornament with a hole in the person's head without question is not a company that I feel is appropriate to handle these extremely sensitive matter. I have uploaded a picture because I truly think this is horrifying and I am surprised they have no quality control at all. Very disappointed and there is no way I would ever show this supposed to be "treasured" ornament to my mom, it would truly make her and her brothers cry and hurt versus love and heal.