Monica Fazekas

Review of Sahara Windows

Purchased 10 windows last September, took 7+ weeks...

Purchased 10 windows last September, took 7+ weeks to arrive, installed in November 2018 and have had nothing but issues with the installation of the windows . I thought the installation was going okay until the end of the day when we noticed they wouldn't open, there were gaps in the center of the wnidow by the wood casing where you can see straight to the outside, the worng casing was nailed up and took myelf to call it out, missing handles, weather stripping put in backwards, a defective window, and on it goes. We currently stil lhave one window that doesn't stay up. The people who work in the office for both divisions American Thermal and Sahara are rude and unpleasant to deal with (Rosie) though the installers seem normal. I had to have Marvin come out twice to fix their mistakes. The windows were stained and painted in which Sahara sub-contracted the work and my windows were all damaged. We found out the hard way that Sahara/American Thermal Windows does not stand by their workmanship as they refuse to fix the list of issues but started bullying tactics to get paid in full. People need to start speaking up aginst companies such as this one so others can be informed. STAY AWAY!!!!!!!!!