Caitlyn Larson

Review of Planet Hollywood Resort Casino...

We checked into Planet Hollywood Las Vegas Wednesd...

We checked into Planet Hollywood Las Vegas Wednesday evening. Upon arrival we checked in at a self-service kiosk and made our way to our room. Once inside we quickly realized that our bathtub was still unclean with wet washcloths, towels, and various hairs throughout the bottom. We went to customer service where they made our FIRST room change... so again, we dragged our luggage to the next room which in time we d find had a dysfunctional/non-flushing toilet. We called the front desk who sent a technician up to our room explaining there was nothing he could do... that there was sediment in the pipes from construction but they would be doing a water shut off and pipe cleaning the following day... so we agreed to be patient and wait. After being at a work conference all day we came back to the room to find now instead of slowly flushing it wouldn t flush at all... We again went back down to the front desk, where the receptionist stated that she had no idea what I was talking about, and there was no scheduled water shut off...hence our SECOND room change again lugging all of our stuff to the next room.... throughout this journey and 3 separate rooms I realized my hair straightener was missing. So I went down to lost and found where I was asked why I could remember what I lost, but not the room numbers since I had 3 separate rooms at this point... not to mention the attitude I received from the bellhop when I wanted to retrieve something from my bag after he stored it. For the amount of money you spend to stay here you d expect it to be better than The Comfort Inn but unfortunately I ve been to motels with a better experience. Even management seemed to have little regard for the way The Hotel they are representing is running... There are SO MANY lodging choices on the strip... I caution you about making this one yours. I will let all of the employees from my corporation (here for a Rehab Summit) not to use this hotel next year...