Never had a good service experience. Only come bec...

Never had a good service experience. Only come because my oil changes are free because I purchased the service package. Dropped off last night for an oil change was not told it was done until 12:20 and only found out it was done because I called at least 5 times with promised phone calls back, shouldn t it be visible in the system that my car is done? Also car wash (which also is included in service package) is a complete joke but was told it was hand washed .