Michael Raeburn

Review of Newmarket Infiniti Nissan

I purchased a Nissan Armada from Melissa at Newmar...

I purchased a Nissan Armada from Melissa at Newmarket Nissan. She was very helpful and willing to go the extra mile. When I went to pick up the truck Melissa had it detailed and ready to go. I will be back for my next purchase......

Here I am 2 months later after having purchased my 2011 Nissan Armada from Newmarket Nissan...I returned to Nissan for my first oil change after having bought the car to find out the liftgate moter is broken and needs replacing ($1060 + TX) and the rear AC lines need to be replaced (1909 +TX). It cost me $300 for them to diagnose these problems just to tell me I need to spend another $3000 + TX to fix them. I asked if Nissan would help with some of the cost of this repair due to the fact I have only driven 5000 km since purchasing the car. Perhaps they cover labour and I cover parts. Flat NO on the liftgate problem and after some complaining only 10% off the AC issue. I'm left wondering if when they initially inspected the truck prior to putting it up for sale they were simply incompetent and did not find the problems or found them and disguised them so they could get the truck off the lot before the issues resurfaced. To say I am VERY DISAPOINTED with Nissan would be an understatement. Maybe I will hear from Nissan after I write some other letters or they read this review and I can continue this story with a better outcome, but I'm not holding my breath.

I am happy to say that I received a call from Rick the fixed operations manager at Newmarket Nissan. We had a long talk about what had happened. He explained to me that Newmarket Nissan is now under new management. I purchased the truck while it was under the old management. We came to an agreement to essentially split the cost of the required repairs. Thank you for stepping up to the plate to deal with this situation. I am happy to say my confidence has been restored and pleased to change my rating. Cleaning up the problems left by previous management is a hard pill to swallow. Thank you.

Mike Raeburn