Reserved a week ago to let kids play in pool and m...

Reserved a week ago to let kids play in pool and me relax in hot tub *indoor specific* and they gentlemen said everything was set, had pack n play in room for us, we called the day before checking in to confirm reservation, and they said it was ready, we check In and the lady tells us where the pool is and when we try to go in it's locked and under construction then we say something and the day says oh yeah it's under construction as of this morning , yet she tells us how to access and where to find the pool and told us ahead of time everything was fine.